Customer Support Specialist - Trilingual (remote - Colombia)

Hubspotjobs

Colombia
**
Fluent in portuguese, english, and spanish
Advanced portuguese fluency required
Stable internet connection for remote work
** HubSpot is seeking a Trilingual Customer Support Specialist based in Colombia, fluent in Portuguese, English, and Spanish, to assist customers with various product lines remotely. The role focuses on providing a human-centered support experience, troubleshooting technical issues, and collaborating with internal teams to enhance customer satisfaction. **

Job Summary

  • You will partner with customers to resolve issues and help them effectively use HubSpot tools across all product lines.
  • The role requires applying troubleshooting frameworks to investigate technical queries and identify software issues to improve the product experience.
  • Candidates must be available to work varied weekday shifts from 7:00 am to 8:00 pm Colombian time, with possible weekend shifts.

Matching Summary

Match Score: 75

** HubSpot is seeking a Trilingual Customer Support Specialist based in Colombia, fluent in Portuguese, English, and Spanish, to assist customers with various product lines remotely. The role focuses on providing a human-centered support experience, troubleshooting technical issues, and collaborating with internal teams to enhance customer satisfaction. **

Skills & Requirements

Must-have

  • Fluent in Portuguese, English, and Spanish
  • Advanced Portuguese fluency required
  • Stable internet connection for remote work
  • Troubleshooting frameworks application
  • Phone, live chat, and email communication

Nice-to-have

  • Self-motivated with a growth mindset
  • Experience with Google Suite or JIRA
  • Knowledge of Chrome developer tools
  • Strong time management and organization
  • Interest in technical deep-diving

Key Requirements

  • Must submit CV in English
  • Reside in Colombia
  • Advanced Portuguese language proficiency

Work Rights

Must reside in Colombia

Tailored Resume

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