Corporate Client Service, Principal

AIA

**
10 years operations or customer services experience
5 years in managerial positions
Comprehensive knowledge on mpf/orso retirement schemes
** AIA is seeking a Principal for their Corporate Client Service team to lead customer service operations, focusing on client retention and service excellence. The ideal candidate should have at least 10 years of experience in operations or customer service, including 5 years in management, and possess strong leadership and communication skills. **

Job Summary

  • The role involves leading and managing Customer Service Sub-Teams to meet or exceed client retention and service-to-sales targets.
  • Candidates must possess comprehensive knowledge of MPF/ORSO retirement schemes and be proficient in both spoken and written Chinese and English.
  • The company empowers people to find their 'better' by supporting customers to live Healthier, Longer, Better Lives.

Matching Summary

Match Score: 75

** AIA is seeking a Principal for their Corporate Client Service team to lead customer service operations, focusing on client retention and service excellence. The ideal candidate should have at least 10 years of experience in operations or customer service, including 5 years in management, and possess strong leadership and communication skills. **

Skills & Requirements

Must-have

  • 10 years operations or customer services experience
  • 5 years in managerial positions
  • Comprehensive knowledge on MPF/ORSO retirement schemes
  • Proficient in both spoken and written Chinese and English

Nice-to-have

  • Self-motivated and customer orientated
  • Strong leadership including staff coaching skills
  • Preferably IIQE licensed
  • Initiative to introduce changes in policies

Key Requirements

  • University graduate or equivalent
  • Minimum 10 years operations or customer services experience
  • 5 years in managerial positions
  • IIQE license (preferred)
  • Relevant regulatory licenses for team members

Work Rights

Not specified

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