Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community
Job Summary
Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
In this role, you will help patients check in and out as well as address concerns, collect copays, verify demographic and insurance information and other administrative tasks.
The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
Matching Summary
Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
Skills & Requirements
Must-have
Patient-first experience
HEART model for issue resolution
Professional patient interaction
Confidential patient information management
MyChart and Appointment Pass enrollment
Nice-to-have
Proactive patient outreach
Health maintenance and care compliance assistance
Welcome and professional environment creation
Key Requirements
High School Diploma or GED and two years of experience