Call Center Representative

Baystatehealthjobs

Holyoke, MA, USA
Base: $20.38 - $27.53; bonus/equity: not specified...
Fully remote (approved remote states: ct, ma)
Responding to inbound calls
Scheduling appointments
Data entry
Baystate Health is seeking a Call Center Representative to join its team, primarily working remotely from states like CT and MA. The role involves providing customer service support, scheduling appointments, and related administrative tasks, with a focus on a positive work culture and employee satisfaction

Job Summary

  • The Call Center representative is responsible for receiving and responding to inbound calls from patients and performing an array of duties that include, but are not limited to, answering phone calls, scheduling appointments for the Baystate Medical Practices, data entry, messaging practices using CIS and other administrative tasks.
  • Baystate Health offers a comprehensive benefits package including high-quality, low-cost medical, dental and vision insurance, generous PTO, and continuing education support.
  • Baystate Health is committed to increasing diverse representation across its organization and treating one another with dignity and equity.

Matching Summary

Match Score: 85

Baystate Health is seeking a Call Center Representative to join its team, primarily working remotely from states like CT and MA. The role involves providing customer service support, scheduling appointments, and related administrative tasks, with a focus on a positive work culture and employee satisfaction.

Salary

Base: $20.38 - $27.53; Bonus/Equity: Not specified; Benefits: High-quality, low-cost medical, dental and vision insurance, Generous PTO, Continuing education support, 403b retirement company match

Skills & Requirements

Must-have

  • responding to inbound calls
  • scheduling appointments
  • data entry
  • administrative tasks

Nice-to-have

  • high patient satisfaction
  • employee engagement opportunities
  • diversity and inclusion

Key Requirements

  • High School Diploma or Equivalent
  • 2 years of medical office or customer service experience
  • type a minimum of 40wpm

Work Rights

Not specified

Tailored Resume

Cover Letter