Customer Service Representative

Byram Healthcare Centers Inc

Downers Grove, IL, United States
Base: $20.00ph; bonus/equity: not specified; benef...
High-volume inbound call center
Process orders via fax and electronic platforms
Utilize tools and resources for order entry
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center

Job Summary

  • The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
  • Accendra Health offers a comprehensive benefits program designed to meet you where you are, through all of life’s stages, covering your health, finances, and overall wellness.
  • Accendra Health does more than just deliver the essentials, with deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands.

Matching Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Salary

Base: $20.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401(k), FSA, life insurance, disability, accident insurance, TAP, paid parental leave, domestic partner benefits, well-being programs

Skills & Requirements

Must-have

  • High-volume inbound call center
  • Process orders via fax and electronic platforms
  • Utilize tools and resources for order entry
  • Communicate effectively with patients and professionals
  • Meet required Key Performance Indicators

Nice-to-have

  • Meaningful work with impact
  • Personalized, long-term care
  • Promoting health outside the hospital
  • Supportive benefits program
  • Enhance patient experience

Key Requirements

  • High School Diploma or equivalent
  • 1-2 years customer service experience
  • Call center experience preferred
  • Proficient with MS Office
  • Ability to learn brand products and therapies

Work Rights

Not specified

Tailored Resume

Cover Letter