Job Summary

• The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community.
• This role involves providing leadership to Associates managing inbound channels and guiding/mentoring talents in Day to Day Operations to continuously improve customer experience and service effectiveness.
• Key responsibilities include people management, operations oversight, resolving escalated issues, monitoring performance, and driving exceptional customer service through a strong customer service orientation culture.

Matching Summary

Skills & Requirements

Key Requirements

• At least 4 years progressive Contact Center / Customer Service experience
• Strong management skills
• Experience using Service Center technologies
• Uncompromising commitment to client and customer satisfaction
• Effective partnership and relationship building skills
• Ability to establish a culture focused on continuous improvement

Work Rights