客户服务高级代表

PCCW-HKT DataCom Services Ltd

Guangzhou, Guangdong, China
On-site
Manage customer queries and complaints
Provide telephone guidance and assistance
Maintain high customer satisfaction levels
PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Service Representative in Guangzhou, China, to provide professional telephone guidance and assistance to insurance clients. The role focuses on managing customer inquiries and complaints while ensuring high levels of customer satisfaction and compliance with internal and regulatory standards

Job Summary

  • The role involves providing telephone guidance and assistance to insurance clients to ensure high customer satisfaction.
  • Responsibilities include efficiently managing customer inquiries and complaints within the scope of company service commitments.
  • The position requires maintaining strong client relationships while ensuring all services meet internal and regulatory standards.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Service Representative in Guangzhou, China, to provide professional telephone guidance and assistance to insurance clients. The role focuses on managing customer inquiries and complaints while ensuring high levels of customer satisfaction and compliance with internal and regulatory standards.

Skills & Requirements

Must-have

  • Manage customer queries and complaints
  • Provide telephone guidance and assistance
  • Maintain high customer satisfaction levels

Nice-to-have

  • Professional communication skills
  • One-stop customer care approach
  • Adherence to regulatory standards

Key Requirements

  • Experience in customer service or call center environments
  • Ability to handle complaints professionally and accurately
  • Knowledge of insurance industry regulations

Work Rights

Not specified

Tailored Resume

Cover Letter