It Systems Specialist

Intrepid Acquisition Holdings, LLC

Fully remote
End-user device support
Service desk ticket management
Hardware and software troubleshooting
The Information Technology Systems Specialist serves as the primary liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service

Job Summary

  • The Information Technology Systems Specialist serves as the primary liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service.
  • The role involves managing triage support on software and hardware incidents through multiple channels and ensuring timely resolution to maintain SLA compliance.
  • The position includes responsibilities for asset management, enforcing IT standards, and supporting both onsite and remote users.

Matching Summary

The Information Technology Systems Specialist serves as the primary liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service.

Skills & Requirements

Must-have

  • end-user device support
  • service desk ticket management
  • hardware and software troubleshooting
  • IT asset lifecycle management
  • VOIP phone system administration
  • SLA compliance monitoring

Nice-to-have

  • exceptional communication skills
  • critical thinking ability
  • team environment proficiency
  • knowledge base maintenance
  • ISO 27000/NIST compliance reporting

Key Requirements

  • Associates degree or equivalent experience
  • Two years of relevant experience
  • A+, Security+, Network+ certifications desired
  • May require SECRET security clearance
  • May require travel

Work Rights

Not specified

Tailored Resume

Cover Letter