Senior Manager, Customer Strategy

Commonwealth Bank

Sydney, Australia
Strong consulting or strategy background
Structured problem-solving skills
Executive communication and storytelling
This role offers a rare opportunity to build and embed the Journeys system across the entire Group

Job Summary

  • This role offers a rare opportunity to build and embed the Journeys system across the entire Group.
  • You will partner with senior leaders to solve complex cross-Group challenges and influence organizational decision-making.
  • The position requires exceptional executive communication skills to present narratives to Board and Executive audiences.

Matching Summary

This role offers a rare opportunity to build and embed the Journeys system across the entire Group.

Skills & Requirements

Must-have

  • Strong consulting or strategy background
  • Structured problem-solving skills
  • Executive communication and storytelling
  • Influence senior stakeholders GM EGM level
  • Experience leading large-scale transformation

Nice-to-have

  • High standards and ownership focus
  • Curiosity and continuous development mindset
  • Collaborative relationship building
  • Ability to operate in ambiguity
  • Passion for improving customer experience

Key Requirements

  • Top-tier consulting or strategy experience
  • Proven ability to create scalable methodologies
  • Track record of delivering measurable impact

Work Rights

Not specified

Tailored Resume

Cover Letter