Lead Patient Service Representative

Asheweb

Park Ridge, Illinois, USA
Base: $21.85 - $32.80; bonus/equity: not specified...
Excellent communication and customer service skills
Handle stressful situations
High-volume, multiple task environment
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts

Job Summary

  • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
  • Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Excellent communication and customer service skills
  • Handle stressful situations
  • High-volume, multiple task environment
  • Work independently and problem solve
  • Strong interpersonal and telephone communication skills
  • Basic knowledge of medical terminology

Nice-to-have

  • Ability to motivate team effort
  • Bilingual in Spanish preferred
  • Ability to create effective working teams
  • Professional demeanor

Key Requirements

  • High school diploma or equivalent
  • 1-2 years in a medical setting
  • 3-4 years customer service experience
  • Basic knowledge of managed care and commercial insurance
  • Basic knowledge of billing and coding practices

Work Rights

Not specified

Tailored Resume

Cover Letter