Gbs Billing Inquiry Associate

UPS

Medellin Ii Global Business Services, CO, United States
Billing inquiry and adjustment processing
Customer account receivable maintenance
Microsoft word, excel, access, outlook
This position assists customers by researching and responding to inquiries concerning their bill/s and processes adjustments

Job Summary

  • This position assists customers by researching and responding to inquiries concerning their bill/s and processes adjustments.
  • The role involves extensive communication via email and telephone with internal and external customers to resolve billing issues.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This position assists customers by researching and responding to inquiries concerning their bill/s and processes adjustments.

Skills & Requirements

Must-have

  • Billing inquiry and adjustment processing
  • Customer account receivable maintenance
  • Microsoft Word, Excel, Access, Outlook
  • Email and telephone communication
  • On-site work with rotation

Nice-to-have

  • Experience in credit control activities
  • Ability to resolve domestic and international issues
  • Working in a global business services environment

Key Requirements

  • Prior billing experience
  • Bachelor’s Degree in Administrative careers or related
  • Intermediate English
  • Monday to Friday availability 6:00 a.m. to 4:00 p.m.
  • Intern employee type

Work Rights

Not specified

Tailored Resume

Cover Letter