Solution Support Consultant ( Amphi - Prehospital Solution)
Dedalus
Adelaide, Australia
On-site
Incident triage, analysis and resolution
Functional and technical advice
Customer relationship building
Provide superior task management incorporating incident triage, analysis and resolution
Job Summary
Provide superior task management incorporating incident triage, analysis and resolution.
Deliver quality task (incident and problem) resolution focused on support and maintenance related client interactions and effectively manage within contracted service level timeframes / targets.
Develop a strong working relationship with our customers to foster collaboration and facilitate growth.
Matching Summary
Provide superior task management incorporating incident triage, analysis and resolution.
Skills & Requirements
Must-have
Incident triage, analysis and resolution
Functional and technical advice
Customer relationship building
MS SQL read and write experience
Nice-to-have
ITIL processes understanding
HL7 messaging knowledge
Microsoft Server administration
Key Requirements
4+ years experience in Service Desk L2/L3 support
4+ years experience in healthcare IT systems support
Highly proficient in written and verbal communications