Client Advisor - North York, Etobicoke - Bilingual (fluent In: Mandarin, Cantonese, Arabic, Turkish, Spanish Or Italian)
RBC
Toronto, Canada
Exceptional client experience passion
Proactive client engagement
First point of contact resolution
As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches
Job Summary
As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches.
Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Matching Summary
As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches.
Skills & Requirements
Must-have
Exceptional client experience passion
Proactive client engagement
First point of contact resolution
Digital enablement for clients
Adherence to compliance routines
Fluent in English and a second language
Nice-to-have
Hospitality-like skills
Curiosity and emotional intelligence
Progressive thinking
Collaborative team environment
Key Requirements
Must be fully available for retail branch hours
Personal flexibility for flex hours
Fluent in English and Mandarin, Cantonese, Arabic, Turkish, Spanish or Italian