Mid-market Customer Success Manager (remote)

teramind.co

United States, United States
On-site
B2b customer success
Customer lifecycle management
Subscription renewal processes
As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers

Job Summary

  • As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers.
  • Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy.
  • You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience.

Matching Summary

As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers.

Skills & Requirements

Must-have

  • B2B Customer Success
  • Customer lifecycle management
  • Subscription renewal processes
  • Customer health metrics
  • HubSpot, ChurnZero
  • Enterprise customer profiles

Nice-to-have

  • Strategic partner and trusted advisor
  • Drive product utilization
  • Customer advocate internally
  • Identify upsell and cross-sell opportunities
  • Navigate high-stakes conversations
  • Dive deep into technical product details

Key Requirements

  • 3+ years in B2B Customer Success
  • Proven track record in driving adoption, retention, and expansion
  • Cybersecurity experience a plus

Work Rights

Not specified

Tailored Resume

Cover Letter