Post Sales Support Ii

Generac Power Systems Inc

Pewaukee, Wisconsin, United States
Customer service over phone and email
Microsoft office suite proficiency
Handling credit memos and return requests
The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers

Job Summary

  • The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers.
  • They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.
  • The role requires excellent customer service skills over the phone and via email communication and involves working cross functionally with teams to find resolution for the customer.

Matching Summary

The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers.

Skills & Requirements

Must-have

  • Customer service over phone and email
  • Microsoft Office Suite proficiency
  • Handling credit memos and return requests
  • Cross functional team collaboration
  • Issue resolution and escalation management
  • Strong analytical and de-escalation skills

Nice-to-have

  • High attention to detail
  • Ability to work independently
  • Calm under pressure
  • Typing while assisting customers

Key Requirements

  • High School Diploma or GED
  • 1 year customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter