Connect And Assure Specialist

253

Shift-based (7:00 am to 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital infrastructure through customer service and technical case management. The role requires a strong background in telecommunications and customer relations, emphasizing effective communication and problem-solving skills

Job Summary

  • The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital infrastructure through customer service and technical case management. The role requires a strong background in telecommunications and customer relations, emphasizing effective communication and problem-solving skills.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy
  • Organisational skills
  • Sound decision-making within processes
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter