Customer Experience Escalations Specialist - Social

Robinhood

Denver, CO, US
Base: $28.10 - $33 usd; bonus/equity: bonus opport...
On-site
Resolve customer escalations
Investigate complex customer issues
Manage social media escalations
As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication

Job Summary

  • As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication.
  • Social representatives focus on high-visibility customer cases surfaced through public platforms, helping ensure timely resolution and thoughtful engagement for issues impacting our brand in public forums.
  • Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

Matching Summary

As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication.

Salary

Base: $28.10 - $33 USD; Bonus/Equity: Bonus opportunities, equity ownership; Benefits: 100% paid health insurance, lifestyle wallet, employer-paid insurance, fertility benefits, mental health benefits

Skills & Requirements

Must-have

  • Resolve customer escalations
  • Investigate complex customer issues
  • Manage social media escalations
  • Root cause analysis
  • De-escalate sensitive situations

Nice-to-have

  • High-impact work
  • Performance-driven compensation
  • Best-in-class benefits
  • Intentional office experience

Key Requirements

  • FINRA Series 7 and 63 licenses required
  • 1-2 years customer support financial services
  • FINRA Series 24 (or 9/10) required or obtained within 120 days
  • Strong analytical and investigative skills
  • Experience managing escalated situations

Work Rights

Not specified

Tailored Resume

Cover Letter