Manager Product Support (regional Services)

Caterpillar of Australia

Mossville, IL, United States
Base: $147,760.00 - $221,640.00; bonus/equity: inc...
Onsite
Customer onboarding and execution
Field service team leadership
Data-driven decision making
Lead and manage Construction Industries (CI) deployment and field support teams for technology products, focusing on collaboration, planning, and supporting key customer account teams

Job Summary

  • Lead and manage Construction Industries (CI) deployment and field support teams for technology products, focusing on collaboration, planning, and supporting key customer account teams.
  • Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams, while establishing effective linkages with business partners.
  • Caterpillar is a global leader in construction and mining equipment, committed to building a better, more sustainable world through innovation and customer success.

Matching Summary

Lead and manage Construction Industries (CI) deployment and field support teams for technology products, focusing on collaboration, planning, and supporting key customer account teams.

Salary

Base: $147,760.00 - $221,640.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Customer onboarding and execution
  • Field service team leadership
  • Data-driven decision making
  • Technology deployment and support

Nice-to-have

  • Global team collaboration
  • Continuous improvement mindset
  • Strong customer focus
  • Building sustainable communities

Key Requirements

  • Bachelor’s Degree or 10 years customer service leadership
  • Experience in customer service leadership
  • Experience with telematics and site grading technologies

Work Rights

Not specified

Tailored Resume

Cover Letter