The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams to deliver high-quality outcomes
Job Summary
The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams to deliver high-quality outcomes.
This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
We offer a stable, challenging working environment with opportunities for professional growth, fair salary with annual bonus, 30 days paid time off, and a comprehensive benefit program.
Matching Summary
The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams to deliver high-quality outcomes.
Skills & Requirements
Must-have
Perimeter security services management
ITIL v4 practices
ServiceNow tooling
Network infrastructure understanding
Technical security operations
Nice-to-have
Agile release management
Cross-functional team leadership
Stakeholder engagement
Continuous process improvement
Executive-level storytelling
Key Requirements
Deep understanding of network infrastructure and perimeter security
Agile release management and ITIL v4 practices
Strong knowledge of technical security operations and standards
Experience with ServiceNow tooling, reporting, and dashboard creation
Data analysis and modeling capabilities
Proven ability to lead cross-functional teams and complex projects
Strong communication skills with business and IT leadership
Ability to influence stakeholders and build trust across teams
Experience in change management and navigating matrix organizations