End User Support Technician

Marmon Foodservice Technologies, Inc.

Base: $55k - $65k; bonus/equity: not specified; be...
Fully remote
Troubleshoot pcs laptops phones printers mobile devices
Manage office 365 active directory and windows environments
Submit assign monitor tickets in service desk queue
The role involves providing first-line entry-level to moderate complexity IT support within an integrated manufacturing and distribution facility

Job Summary

  • The role involves providing first-line entry-level to moderate complexity IT support within an integrated manufacturing and distribution facility.
  • Employees will manage day-to-day operations of O365, shared business applications, and telecommunications while ensuring mission-critical infrastructure availability.
  • The company offers comprehensive benefits including medical, dental, vision, a fully vested 401(k) match, and generous paid time off.

Matching Summary

The role involves providing first-line entry-level to moderate complexity IT support within an integrated manufacturing and distribution facility.

Salary

Base: $55K - $65K; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) with fully vested match

Skills & Requirements

Must-have

  • Troubleshoot PCs laptops phones printers mobile devices
  • Manage Office 365 Active Directory and Windows environments
  • Submit assign monitor tickets in service desk queue
  • Image PCs ensure security patch antivirus compliance
  • Provide on-call support and weekend coverage

Nice-to-have

  • Scripting experience for automation tasks
  • Experience with NinjaRMM or Intune products
  • Familiarity with Zebra printers and RF scanners
  • Ability to suggest process improvements
  • Strong customer service orientation and empathy

Key Requirements

  • Associate degree in Information Systems or equivalent experience
  • Experience troubleshooting Microsoft stack and Windows 7-11
  • Knowledge of ITIL processes and procedures
  • Ability to work flexible onsite and remote schedules

Work Rights

Not specified

Tailored Resume

Cover Letter