Base: $65,607 - $98,412; bonus/equity: not specifi...
Hybrid
Troubleshooting hardware and software
Install and configure computer hardware
Manage incidents in servicenow
The N.C. Department of Information Technology is seeking a User Support Analyst for their Early Career Associate Program, aimed at recent graduates and early-career professionals. The role involves providing technical support for IT issues and coordinating activities for User Support Analysts, with a hybrid work model requiring weekly onsite presence
Job Summary
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions.
The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware.
This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.
Matching Summary
Match Score: 85
The N.C. Department of Information Technology is seeking a User Support Analyst for their Early Career Associate Program, aimed at recent graduates and early-career professionals. The role involves providing technical support for IT issues and coordinating activities for User Support Analysts, with a hybrid work model requiring weekly onsite presence.
Salary
Base: $65,607 - $98,412; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Troubleshooting hardware and software
Install and configure computer hardware
Manage incidents in ServiceNow
Prioritize IT requests and incidents
Collaborate with development teams
Nice-to-have
Customer service protocols
Convey technical issues clearly
Adapt to new technology
Key Requirements
Bachelor’s degree in computer science or IT related field + 1 year IT experience
Associate degree in computer science or IT related field + 2 years IT experience
High school diploma + 4 years IT experience
Equivalent combination of education and experience