Bilingual Customer Experience Representative

Allegion Corp

Ontario, Canada
Base: $39,000 to $60,000; bonus/equity: 5% discret...
Fully remote
Bilingual french and english
Customer issue resolution
Order modification and entry
Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies

Job Summary

  • Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
  • Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

Matching Summary

Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.

Salary

Base: $39,000 to $60,000; Bonus/Equity: 5% discretionary bonus eligible; Benefits: Health, dental and other insurance coverage, Tuition Reimbursement

Skills & Requirements

Must-have

  • Bilingual French and English
  • Customer issue resolution
  • Order modification and entry
  • Product application consultation
  • Warranty program administration

Nice-to-have

  • Positive customer relationships
  • Cross-functional collaboration
  • Strengths-based development
  • Work-life balance focus

Key Requirements

  • Minimum 2 years related customer service experience
  • Post-Secondary Education preferred
  • Working knowledge of Microsoft Office
  • Working knowledge of AS400

Work Rights

Must reside in Ontario

Tailored Resume

Cover Letter