Product Adoption Specialist - Platform

Salesforce

Not specified
Product adoption strategy
Customer success research
Platform usage analysis
Salesforce is seeking a Product Adoption Specialist to drive research and strategy for Platform Adoption within their Customer Success Adoption team. The role involves data analysis, strategic problem-solving, and program execution to enhance customer engagement with Salesforce's AI CRM offerings

Job Summary

  • This is a high-impact, cross-functional role that blends rigorous research, data analysis, and program execution to act as the bridge between product innovation and customer realization.
  • You will synthesize insights into strategic recommendations that influence Product, Customer Success, and the Digital teams, helping us move from "high-touch" intervention to "high-scale" digital guidance.
  • Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Adoption Specialist to drive research and strategy for Platform Adoption within their Customer Success Adoption team. The role involves data analysis, strategic problem-solving, and program execution to enhance customer engagement with Salesforce's AI CRM offerings.

Skills & Requirements

Must-have

  • Product Adoption Strategy
  • Customer Success Research
  • Platform Usage Analysis
  • Cross-functional Collaboration
  • Data-Driven Recommendations

Nice-to-have

  • Passion for innovation
  • Future of customer success
  • Strong storytelling ability
  • AI-driven impact

Key Requirements

  • 8+ years in Management Consulting, Strategy, or Customer Success
  • Familiarity with Platform Operations metrics
  • Experience with step-by-step maturity models
  • SQL/Tableau proficiency is a plus
  • MBA or advanced degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter