Customer Service Officer / Senior Officer At Hotel / Catering / Club
Me2Works
On-site
Customer enquiries and complaints handling
Order, refund and return processing
Crm feedback recording
Provide accurate information on company products, promotions and services while professionally handling customer enquiries and complaints
Job Summary
Provide accurate information on company products, promotions and services while professionally handling customer enquiries and complaints.
Collaborate with cross-functional teams on front-end feature and product development, campaign execution, and fulfilment processes.
Coordinate and monitor daily operations and performance of external customer service and social media agencies and prepare regular reports for management.
Matching Summary
Provide accurate information on company products, promotions and services while professionally handling customer enquiries and complaints.
Skills & Requirements
Must-have
Customer enquiries and complaints handling
Order, refund and return processing
CRM feedback recording
Cross-functional team collaboration
MS Office proficiency
Chinese Word Processing
Nice-to-have
Retail/FMCG experience
Problem-solving skills
Customer oriented mindset
Strong verbal and written communication
Interpersonal and relationship building skills
Motivated with strong initiative
Key Requirements
2-3 years experience in eCommerce or FMCG
Experience in retail or FMCG
Ability to work within structured environment with SLAs