Job Summary

• This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.
• You will run today's global support team while designing and building the future state—defining which tasks AI agents handle autonomously, what human roles become post-transition, and how the team, tools, and operating model evolve together.
• Build the upskilling program for the agentic transition: AI literacy, prompt engineering, agent evaluation, and technical troubleshooting for AI systems.

Matching Summary

Salary

145,000.00 – 157,000.00 USD per year; Not specified; Not specified

Skills & Requirements

Key Requirements

• 6-10 years in technical support operations, AI/ML operations, or platform engineering
• 3+ years of people management at scale
• Led at least one operational transformation
• Working-level proficiency with generative AI
• Experience operationalizing AI-powered automation
• Track record in matrixed, cross-functional environments

Work Rights