Operations Manager (financial Support)

Capital One

Nottingham, United Kingdom
Not specified; bonus available; pension scheme, ho...
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Proven experience managing other people leaders
Strategic coaching for senior leadership performance
Delivering performance against complex financial metrics
** Capital One is seeking an Operations Manager to lead and inspire a team of Delivery Leads in the Financial Support department in Nottingham. The role focuses on driving operational excellence, strategic change, and enhancing customer experiences while fostering a culture of accountability and high performance. **

Job Summary

  • The role involves leading a team of Operations Delivery Leads to deliver great customer experiences across the Financial Support department.
  • Candidates must demonstrate the ability to coach at a senior level to improve leadership performance and strategic output.
  • The company offers comprehensive benefits including pension schemes, bonuses, private medical insurance, and access to Capital One University training programmes.

Matching Summary

Match Score: 75

** Capital One is seeking an Operations Manager to lead and inspire a team of Delivery Leads in the Financial Support department in Nottingham. The role focuses on driving operational excellence, strategic change, and enhancing customer experiences while fostering a culture of accountability and high performance. **

Salary

Not specified; Bonus available; Pension scheme, holiday entitlement, private medical insurance included

Skills & Requirements

Must-have

  • Proven experience managing other People Leaders
  • Strategic coaching for senior leadership performance
  • Delivering performance against complex financial metrics
  • Leading through ambiguity during high volume periods
  • Expert-level decision balancing commercial and customer outcomes

Nice-to-have

  • Experience leading multi-layered operations departments
  • Extensive background in Financial Difficulties and Collections
  • Track record of large-scale operational transformation
  • Ability to build culture of recognition across diverse teams
  • Passion for long-term customer strategy and operational excellence

Key Requirements

  • Proven experience managing other People Leaders or Delivery Leads
  • Experience delivering performance against complex operational and financial metrics
  • Expert-level decision-making capabilities required

Work Rights

Not specified

Tailored Resume

Cover Letter