Dtc Customer Service

Simms Fishing Products

Base: $18.50 - $20.43 hourly; bonus/equity: not sp...
High school degree or equivalent
1-5 years consumer service experience
Proficient in microsoft office products
The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries

Job Summary

  • The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.
  • This position requires a positive individual who can give consumers confidence in the company's products, people, and processes while addressing all inquiries professionally.
  • The role offers a highly competitive salary ranging from $18.50 to $20.43 per hour along with comprehensive benefits including medical, dental, vision, and 401K.

Matching Summary

The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.

Salary

Base: $18.50 - $20.43 hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • High school degree or equivalent
  • 1-5 years consumer service experience
  • Proficient in Microsoft Office products
  • Strong verbal and written communication skills
  • Excellent problem-solving and analytical skills

Nice-to-have

  • SAP software experience desirable
  • Basic knowledge of sporting goods equipment
  • Ability to train new employees
  • Positive individual with customer confidence focus
  • Experience with escalated situations resolution

Key Requirements

  • High school degree or equivalent required
  • Minimum one-five years consumer service experience desired
  • Computer aptitude test administered during interview
  • Problem-solving test administered during interview

Work Rights

Not specified

Tailored Resume

Cover Letter