Customer Care Representative

AIA Group

Sydney, Australia
3d onsite
Exceptional customer service over phone and email
Engage customers and build loyalty
Action requests within service levels
Deliver exceptional customer service over the phone and via email

Job Summary

  • Deliver exceptional customer service over the phone and via email.
  • AIA is passionate about understanding and then improving the health of our nation.
  • Work for a business helping millions of Australians and make a difference to someone’s life everyday.

Matching Summary

Deliver exceptional customer service over the phone and via email.

Skills & Requirements

Must-have

  • Exceptional customer service over phone and email
  • Engage customers and build loyalty
  • Action requests within service levels
  • Strong verbal and written communication
  • Embrace technology and learn IT systems

Nice-to-have

  • Motivated, can-do team player
  • Genuine passion for customer connections
  • High level of organisation skills

Key Requirements

  • Proven experience in call centre or customer service
  • Previous insurance background desirable
  • Ability to work with complex systems desirable

Work Rights

Not specified

Tailored Resume

Cover Letter