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Jobs Ta Pwc
Gurugram, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
PwC's data and analytics engineering team leverages advanced technologies to design robust data solutions, transforming raw data into actionable insights for informed decision-making and business growth
Job Summary
PwC's data and analytics engineering team leverages advanced technologies to design robust data solutions, transforming raw data into actionable insights for informed decision-making and business growth.
The role requires leading end-to-end presales activities, designing AI-led contact center transformation solutions, and managing client stakeholders to ensure effective sales and implementable solutions.
PwC fosters a purpose-led and values-driven work environment that drives innovation, rewards contributions, and supports employee wellbeing through inclusive benefits and flexibility programs.
Matching Summary
PwC's data and analytics engineering team leverages advanced technologies to design robust data solutions, transforming raw data into actionable insights for informed decision-making and business growth.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Chatbots and Voicebots
Speech Analytics
Client Stakeholder Management
Presales and Solutioning
Nice-to-have
Intelligent automation
Process mining
Digital workflow solutions
Business value optimization
Collaboration and enablement
Key Requirements
8-10 years of experience in Presales, Solution Consulting, or Contact Center Transformation
Proven experience managing client stakeholders
Strong understanding of project delivery models
Hands-on expertise in Chatbots & Voicebots
Hands-on expertise in Real-Time Agent Assist
Hands-on expertise in Speech & Interaction Analytics
Hands-on expertise in Contact Center Operations & KPIs
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields