The Services General Manager is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team
Job Summary
The Services General Manager is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team.
This role will drive the Solutions business through collaboration with the commercial organization and create a culture to achieve customer loyalty.
Key responsibilities include setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region.
Matching Summary
The Services General Manager is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team.
Skills & Requirements
Must-have
functional support of Service organization
managing complex customer service business
drive Solutions business
enterprise-wide customer relationships
operational processes management
safe working environment
Nice-to-have
leadership and technical support
inclusive leader
challenge the status quo
strong business acumen
customer/marketplace understanding
Key Requirements
Bachelor’s degree
At least 7 years of leadership experience
Proven experience leading a team
managing a P&L or comparable business unit
Ability to develop and execute multiple priorities