Customer Success Associate - Boston

Datadog

Boston, United States
Base: $54,000 - $72,000 usd; bonus/equity: not spe...
On-site
Drive adoption and retention
Advocate for the customer internally
Provide a positive customer experience
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention

Job Summary

  • As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
  • We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
  • Datadog offers a competitive salary and equity package, and may include variable compensation.

Matching Summary

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.

Salary

Base: $54,000 - $72,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • drive adoption and retention
  • advocate for the customer internally
  • provide a positive customer experience
  • identify usage trends
  • collaborate cross-functionally

Nice-to-have

  • customer-minded
  • driven by sales career
  • passionate about relationships

Key Requirements

  • 1+ years of experience in customer facing role
  • negotiating contract terms
  • overcoming pricing objections

Work Rights

Not specified

Tailored Resume

Cover Letter