Bra Ux Designer Spec Iii

Jessander

Unknown, , Brazil
Base: not specified; bonus/equity: plr + bonus; be...
Ux conversational design
Chatbot and ai assistant design
Conversation architecture and flow design
This role is strategic and involves leading end-to-end conversational experience design for the bank, balancing customer experience, operational efficiency, security, compliance, and business results

Job Summary

  • This role is strategic and involves leading end-to-end conversational experience design for the bank, balancing customer experience, operational efficiency, security, compliance, and business results.
  • The position offers benefits including variable remuneration (PLR + bonus), medical and dental assistance, meal and transportation allowances, complementary pension, life insurance, childcare support, and wellness programs.
  • Santander is a global company valuing diversity, horizontal culture, and innovation, aiming to create new solutions and challenge the market.

Matching Summary

This role is strategic and involves leading end-to-end conversational experience design for the bank, balancing customer experience, operational efficiency, security, compliance, and business results.

Salary

Base: Not specified; Bonus/Equity: PLR + Bonus; Benefits: Medical, dental, meal and transportation allowances, pension, life insurance, childcare support, wellness programs

Skills & Requirements

Must-have

  • UX Conversational Design
  • Chatbot and AI assistant design
  • Conversation architecture and flow design
  • Prototyping and user testing
  • Collaboration with product and tech teams
  • Design for WhatsApp conversational experiences
  • Focus on security, compliance, and privacy

Nice-to-have

  • Customer-centric mindset
  • Adaptability to change
  • Team collaboration skills
  • Clear communication and speaking up
  • Systemic thinking and attention to detail
  • Experience with generative AI behavior design

Key Requirements

  • Senior experience in UX Conversational or related design fields
  • Portfolio demonstrating journey structuring and impact
  • Experience with chatbots, digital assistants, or generative AI products
  • Strong skills in information architecture, UX writing, and decision-making
  • Experience in prototyping, testing, and continuous iteration
  • Ability to work in complex, ambiguous, and fast-paced environments
  • Stakeholder management with technical and non-technical teams
  • Sensitivity to trust, privacy, security, and regulated environments

Work Rights

Not specified

Tailored Resume

Cover Letter