Global Customer Service Leader

Pall Corporation

Petaling Jaya, Malaysia
Onsite
Global customer service leadership
Order-to-delivery lifecycle management
Strategic service transformation
The Global Customer Service Leader is responsible for delivering high customer satisfaction across the full order-to-delivery lifecycle, and for driving key strategic service transformation initiatives to elevate efficiency and consistency

Job Summary

  • The Global Customer Service Leader is responsible for delivering high customer satisfaction across the full order-to-delivery lifecycle, and for driving key strategic service transformation initiatives to elevate efficiency and consistency.
  • This position reports to the VP DBS, Global and is part of the Customer Service Team located in Petaling Jaya, Malaysia and will be an on-site role.
  • Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The Global Customer Service Leader is responsible for delivering high customer satisfaction across the full order-to-delivery lifecycle, and for driving key strategic service transformation initiatives to elevate efficiency and consistency.

Skills & Requirements

Must-have

  • Global customer service leadership
  • Order-to-delivery lifecycle management
  • Strategic service transformation
  • Cross-functional partnership
  • Process automation and data-driven improvements
  • Global process improvements
  • Change management

Nice-to-have

  • Continuous improvement culture
  • Belonging and unique viewpoint
  • Innovating at the speed of life
  • Solving toughest challenges
  • Exponentially curious

Key Requirements

  • Bachelor’s degree or relevant coursework
  • 10 years of customer service leadership
  • Global business environment experience
  • Outstanding customer satisfaction commitment
  • High-volume, fast-paced, multi-tasking environments
  • Exceptional leadership and communication skills
  • Ability to work cross-functionally
  • Proven track record driving global process improvements
  • Ability to work flexible schedule
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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