The role involves managing a team to provide operational support across the end-to-end client lifecycle including onboarding, campaign coordination, and reporting
Job Summary
The role involves managing a team to provide operational support across the end-to-end client lifecycle including onboarding, campaign coordination, and reporting.
Candidates must own the end-to-end operational data model ensuring accurate feeding of data into global dashboards using Power BI and advanced Excel.
The position requires driving integrated operational planning across CXM, Media, and Creative service lines to reduce silos and prevent utilization leakage.
Matching Summary
The role involves managing a team to provide operational support across the end-to-end client lifecycle including onboarding, campaign coordination, and reporting.
Skills & Requirements
Must-have
5+ years delivery operations experience
Hands-on Power BI dashboard creation
Advanced Excel data modeling skills
MS 365 ecosystem proficiency
Multi-geography coordination experience
Nice-to-have
BPO or GCC operations background
Built operational frameworks from scratch
AI and automation mindset
Strong written communication skills
Audit and compliance coordination
Key Requirements
5+ years in delivery operations or PMO
Experience in professional services or BPO
Proficiency in MS 365 tools like SharePoint and Teams