Servicenow Product Owner

WPP

Chennai, India
On-site
Servicenow platform transformation
Out-of-the-box servicenow capabilities
Ai-enabled service model
WPP is seeking a Servicenow Product Owner for their Chennai office to lead the transformation of their ServiceNow platform. The role focuses on transitioning from a fragmented legacy system to a streamlined, AI-enabled service model

Job Summary

  • This role is accountable for the end-to-end transformation of ServiceNow at WPP.
  • You will lead a full reset of the platform, moving from a fragmented, legacy implementation to a clean, standardized, out-of-the-box aligned environment designed for an AI-enabled service model.
  • The objective is to establish a next-generation service capability, leveraging virtual agents, automation, and agentic AI to significantly reduce manual intervention, improve service quality, and enable scalable operations globally.

Matching Summary

Match Score: 85

WPP is seeking a Servicenow Product Owner for their Chennai office to lead the transformation of their ServiceNow platform. The role focuses on transitioning from a fragmented legacy system to a streamlined, AI-enabled service model.

Skills & Requirements

Must-have

  • ServiceNow platform transformation
  • Out-of-the-box ServiceNow capabilities
  • AI-enabled service model
  • Virtual agents and automation
  • Global service management operating model

Nice-to-have

  • Cutting-edge media intelligence
  • Data solutions
  • World-class creativity
  • Next-generation production
  • Transformative enterprise solutions

Key Requirements

  • ServiceNow platform expertise
  • Transformation leadership experience
  • Experience with AI-enabled service models
  • Experience with virtual agents and automation
  • Global operating model design

Work Rights

Not specified

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