Sr Associate Is Analyst

Amgen

Warsaw, Poland
Fully remote
End user technology services management
Managed service provider oversight
Incident escalation management
The Technical Analyst supports Amgen digital tool sets and collaborates with global functional areas to ensure technical oversight of End User Technologies

Job Summary

  • The Technical Analyst supports Amgen digital tool sets and collaborates with global functional areas to ensure technical oversight of End User Technologies.
  • Key responsibilities include managing customer expectations, overseeing Managed Service Providers, and ensuring compliance with security and governance models.
  • The role involves driving technology adoption, including Artificial Intelligence, through training sessions and demos while maintaining local country agreements.

Matching Summary

The Technical Analyst supports Amgen digital tool sets and collaborates with global functional areas to ensure technical oversight of End User Technologies.

Skills & Requirements

Must-have

  • End User Technology services management
  • Managed Service Provider oversight
  • Incident escalation management
  • Office 365 and SharePoint experience
  • ITSM platform usage for incidents

Nice-to-have

  • Artificial Intelligence tool proficiency
  • Strong stakeholder communication skills
  • Experience with global project rollouts
  • Local policy definition capabilities
  • Creative problem solving in fast pace

Key Requirements

  • Bachelor's degree plus 3 years IS experience
  • Associate's degree plus 5 years IS experience
  • High school diploma plus 7-8 years IS experience
  • Fluency in Polish and English languages

Work Rights

Not specified

Tailored Resume

Cover Letter