Analyst, Client Relations

Spitalpersonal

Not specified
Handling inbound queries
Resolving client issues
Triaging billing issues
Spitalpersonal is seeking an Analyst for Client Relations responsible for handling and resolving client inquiries via email and phone. The ideal candidate will possess strong communication skills and a commitment to client satisfaction, while benefitting from a supportive work culture and comprehensive benefits

Job Summary

  • Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed.
  • This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters.
  • Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.

Matching Summary

Match Score: 85

Spitalpersonal is seeking an Analyst for Client Relations responsible for handling and resolving client inquiries via email and phone. The ideal candidate will possess strong communication skills and a commitment to client satisfaction, while benefitting from a supportive work culture and comprehensive benefits.

Skills & Requirements

Must-have

  • handling inbound queries
  • resolving client issues
  • triaging billing issues
  • answering inbound calls
  • meeting department SLA

Nice-to-have

  • exceptional accountability
  • client satisfaction attitude
  • curiosity and discovery
  • collaboration and partnership

Key Requirements

  • Grade Level 07
  • Entry Professional (EEO Job Group)
  • Professional (EEO-2 Job Categories)

Work Rights

Not specified

Tailored Resume

Cover Letter