Customer Service Coordinator (back Office)

Malvern Panalytical Inc

Lissone, Italy
**
Customer service experience
Sap s/4hana and salesforce
Order spare parts
** Malvern Panalytical Inc. is seeking a Customer Service Coordinator to join its Service Team in Lissone, Italy. The role involves managing customer service requests, coordinating service team dispatch, and handling administrative tasks related to quotations, orders, and documentation, primarily utilizing SAP S/4HANA and Salesforce. **

Job Summary

  • The Customer Service Coordinator supports the Service organization in the administrative management of service-related activities, ensuring the correct handling of quotations, orders, contracts, billing plans, and service documentation.
  • Main responsibilities include receiving customer requests, coordinating service dispatch, ordering spare parts, managing stock, scheduling preventative maintenance, and preparing quotations and maintenance contract offers.
  • This role offers a fast learning curve in an exciting, challenging, and open environment within an interdisciplinary team, working with leading technologies in materials analysis.

Matching Summary

Match Score: 75

** Malvern Panalytical Inc. is seeking a Customer Service Coordinator to join its Service Team in Lissone, Italy. The role involves managing customer service requests, coordinating service team dispatch, and handling administrative tasks related to quotations, orders, and documentation, primarily utilizing SAP S/4HANA and Salesforce. **

Skills & Requirements

Must-have

  • Customer service experience
  • SAP S/4HANA and Salesforce
  • Order spare parts
  • Manage local stock
  • Quotations and contracts administration
  • Native Italian and fluent English

Nice-to-have

  • Complaint resolution experience
  • Process efficiency and data accuracy
  • Collaborative working environment

Key Requirements

  • Sales and customer service experience
  • Strong IT skills (SAP, Salesforce, Office365)
  • Native Italian and fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter