Manage and support customer service operations for both new and existing patients, ensuring high-quality service delivery and accurate processing of meter batch data
Job Summary
Manage and support customer service operations for both new and existing patients, ensuring high-quality service delivery and accurate processing of meter batch data.
Generate, maintain, and analyze reports using Power BI and Patient Connect to monitor service quality and system performance, identifying and resolving integration discrepancies.
Collaborate with cross-functional teams to troubleshoot and resolve discrepancies in patient data and service workflows, providing insights to improve operational efficiency.
Matching Summary
Manage and support customer service operations for both new and existing patients, ensuring high-quality service delivery and accurate processing of meter batch data.
Skills & Requirements
Must-have
Power BI and Patient Connect reporting
Customer service operations management
Meter batch data processing
Data integration issue resolution
Cross-functional team collaboration
Nice-to-have
Customer-first mindset
Continuous improvement initiatives
US healthcare insurance industry experience
Lean or Six Sigma certification
Key Requirements
Bachelor's degree in Business Administration, Healthcare Management, Information Systems, or related field
2–4 years of experience in customer service operations
Proficiency in Power BI, Excel, and CRM/ERP systems