Senior Manager, Hnw Case Management

Prudential Assurance UK

End-to-end orchestration of high value cases
Superior client experience
Strong underwriting, medical, financial, and regulatory controls
This role is responsible for end-to-end orchestration of high value, complex, and priority insurance cases, ensuring superior client experience while maintaining strong underwriting, medical, financial, and regulatory controls

Job Summary

  • This role is responsible for end-to-end orchestration of high value, complex, and priority insurance cases, ensuring superior client experience while maintaining strong underwriting, medical, financial, and regulatory controls.
  • This role acts as the single point of accountability across distribution, underwriting, medical providers, reinsurers, and internal stakeholders for HNW and UHNW cases.
  • Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

Matching Summary

This role is responsible for end-to-end orchestration of high value, complex, and priority insurance cases, ensuring superior client experience while maintaining strong underwriting, medical, financial, and regulatory controls.

Skills & Requirements

Must-have

  • end-to-end orchestration of high value cases
  • superior client experience
  • strong underwriting, medical, financial, and regulatory controls
  • single point of accountability
  • white-glove service to top-tier agents

Nice-to-have

  • partners for every life and protectors for every future
  • place where you can Connect, Grow, and Succeed
  • contribute to process improvements

Key Requirements

  • 10 years' experience in underwriting operations
  • 4-5 years' experience gained from HNW/complex segment
  • Prior exposure to HNW, VIP, jumbo, or complex cases
  • Insurance-related qualifications advantageous
  • Prior experience in Bermuda-regulated product
  • Knowledge of Hong Kong-regulated, and Singapore-regulated life products
  • Strong understanding of life insurance underwriting principle
  • Familiarity with underwriting systems, case management tools

Work Rights

Not specified

Tailored Resume

Cover Letter