Customer Care Representative (home Warranty)

Brookfield Residential

Centennial, Colorado, US
Base: $60,000-$68,000; bonus/equity: 10% discretio...
2 years customer care experience
Residential construction experience preferred
Valid vehicle for daily travel
The role involves overseeing daily home warranty management and operations to ensure customer satisfaction through timely service delivery

Job Summary

  • The role involves overseeing daily home warranty management and operations to ensure customer satisfaction through timely service delivery.
  • Candidates must be able to physically inspect homes by climbing stairs, ladders, and accessing attics or crawl spaces.
  • The company offers an annual base salary between $60,000 and $68,000 with a 10% discretionary bonus target and comprehensive benefits.

Matching Summary

The role involves overseeing daily home warranty management and operations to ensure customer satisfaction through timely service delivery.

Salary

Base: $60,000-$68,000; Bonus/Equity: 10% Discretionary Target; Benefits: Medical, Dental, Vision, 401(k) matching, Paid Leave

Skills & Requirements

Must-have

  • 2 years customer care experience
  • Residential construction experience preferred
  • Valid vehicle for daily travel
  • Physical agility for field inspections
  • Proficiency in MS Office and mobile devices

Nice-to-have

  • Strong negotiation and problem-solving skills
  • Familiarity with Brookfield Fit & Finish Warranty
  • Experience with mobile applications for tracking
  • Positive outlook and high energy level
  • Knowledge of floor plans and construction features

Key Requirements

  • Minimum 2 years Customer Care experience
  • Residential Construction experience preferred
  • Must have own vehicle
  • Ability to lift up to 50 pounds
  • E-Verify eligibility required

Work Rights

Must be eligible to work in the United States (E-Verify)

Tailored Resume

Cover Letter