This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day
Job Summary
This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.
Interns will be onsite at the Birmingham headquarters, participating and gaining understanding of application support processes, and engaging in stakeholder communication.
Work on small enhancements or minor application fixes as part of learning exercises and use low/no code platforms to automate processes and standardize technology solutions.
Matching Summary
This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.
Skills & Requirements
Must-have
ITIL processes
application support
stakeholder communication
ITSM tools like ServiceNow
GenAI tools for troubleshooting
low/no code platforms
Nice-to-have
willingness to learn and adapt
interest in IT service management
supply chain processes knowledge
Key Requirements
BS degree in Computer Science or related field
Basic understanding of IT or software applications
Good problem-solving skills
Basic scripting, SQL, or programming knowledge is a plus