Customer Care Specialist

Gendigital

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Handle escalated customer inquiries
Assist customers with billing and privacy
Support multiple brands
** Gendigital is seeking a Customer Care Specialist to enhance its customer experience across its family of brands, including Norton and Avast. The role involves managing escalated inquiries, supporting multiple brands, and contributing to customer satisfaction through effective communication and problem-solving. **

Job Summary

  • You will become a member of our multicultural in-house Customer Care team and help maintain a top-tier Gen customer experience.
  • You will be responsible for handling escalated customer inquiries, including cases where customers have filed complaints or taken external actions to resolve their concerns.
  • We’ve built an inclusive workplace where your well-being is a priority, because true success comes from balance and authenticity.

Matching Summary

Match Score: 75

** Gendigital is seeking a Customer Care Specialist to enhance its customer experience across its family of brands, including Norton and Avast. The role involves managing escalated inquiries, supporting multiple brands, and contributing to customer satisfaction through effective communication and problem-solving. **

Skills & Requirements

Must-have

  • Handle escalated customer inquiries
  • Assist customers with billing and privacy
  • Support multiple brands
  • Collaborative team atmosphere
  • Positive customer service experience
  • Knowledge base article creation
  • Troubleshooting difficult cases

Nice-to-have

  • Global force for digital safety
  • Inclusive workplace
  • Thriving and unstoppable mindset
  • Push boundaries
  • Bold ideas and passion

Key Requirements

  • Fluency in English (B2/C1)
  • Knowledge of another language is a plus
  • Understanding of operating systems is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter