Base: not specified; bonus/equity: eligible for an...
Remote
Manage inbound support requests
Troubleshoot platform usage and configuration
Support time-sensitive customer workflows
PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public
Job Summary
PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public.
This position combines general support responsibilities with support for time-sensitive customer workflows, including live or scheduled events.
Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance.
Matching Summary
PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public.
Salary
Base: Not specified; Bonus/Equity: Eligible for annual bonus plan and equity incentive program; Benefits: Unlimited PTO, Group Health/Dental/Vision, $1,000 HSA Contribution, Pre-tax 401(k) with match
Skills & Requirements
Must-have
Manage inbound support requests
Troubleshoot platform usage and configuration
Support time-sensitive customer workflows
Provide real-time assistance for high-priority scenarios
Collaborate with Customer Success and Implementation teams
Nice-to-have
Empathetic innovation partner
Enable collaborative democracy
Streamline cumbersome administrative work
Elevate historically underrepresented communities
Key Requirements
2-4 years of experience in customer support or similar role
Demonstrated ability to troubleshoot moderately complex issues
Experience managing a support queue with competing priorities