Customer Support Executive (mandarin)

London Stock Exchange Group

Kuala Lumpur, Malaysia
Hybrid (3 days onsite, 2 days remote)
Business level english and mandarin language skills
Foundational it competencies in networks and servers
First-level technical troubleshooting and incident triage
The London Stock Exchange Group is seeking a Mandarin-speaking Customer Support Executive in Kuala Lumpur to provide high-quality technical support to clients. The role demands strong analytical skills, effective communication, and a commitment to resolving technical issues related to LSEG products and services

Job Summary

  • This role delivers high-quality technical support to Mandarin-speaking clients across the sell-side and buy-side in China and Taiwan.
  • Candidates must possess foundational IT competencies including understanding of networks, servers, OS, and VPN connectivity.
  • The position offers a hybrid work model with three days in the office and two days working remotely.

Matching Summary

Match Score: 85

The London Stock Exchange Group is seeking a Mandarin-speaking Customer Support Executive in Kuala Lumpur to provide high-quality technical support to clients. The role demands strong analytical skills, effective communication, and a commitment to resolving technical issues related to LSEG products and services.

Skills & Requirements

Must-have

  • Business level English and Mandarin language skills
  • Foundational IT competencies in networks and servers
  • First-level technical troubleshooting and incident triage

Nice-to-have

  • Strong learning agility for new market data concepts
  • Empathy and customer-first problem solving mindset
  • Ability to explain complex issues simply to users

Key Requirements

  • Business level English and Mandarin fluency
  • Understanding of IT infrastructure basics
  • Experience with market data concepts preferred

Work Rights

Not specified

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