Product Technical Support Engineer Ii (remote)

JOHNSON CONTROLS

New Freedom, PA, United States
Base: $100,000 - $135,000; bonus/equity: not speci...
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7+ years technical experience with hvac&r
Knowledge of refrigeration cycle for be equipment
Ability to analyze complex product system problems
** Johnson Controls is seeking a remote Product Technical Support Engineer II to provide technical support for their HVAC&R products. The role involves assisting field sales and service teams, creating service documentation, and driving product improvement through analysis and collaboration. Candidates should have a strong technical background in HVAC&R and the ability to travel up to 20%. **

Job Summary

  • This role provides day-to-day technical support for BE products to the Field Sales & Service organization on a global basis.
  • The position is accountable for timely and high-quality product service literature and warranty claim processing.
  • Candidates must be able to travel up to 20% to support on-site audits at plants, suppliers, and customer sites.

Matching Summary

Match Score: 75

** Johnson Controls is seeking a remote Product Technical Support Engineer II to provide technical support for their HVAC&R products. The role involves assisting field sales and service teams, creating service documentation, and driving product improvement through analysis and collaboration. Candidates should have a strong technical background in HVAC&R and the ability to travel up to 20%. **

Salary

Base: $100,000 - $135,000; Bonus/Equity: Not specified; Benefits: Competitive benefits package included

Skills & Requirements

Must-have

  • 7+ years technical experience with HVAC&R
  • Knowledge of refrigeration cycle for BE equipment
  • Ability to analyze complex product system problems
  • Travel up to 20% for site visits and audits
  • Work hours 8:00am - 5:00pm EST Monday through Friday

Nice-to-have

  • Experience creating technical service bulletins
  • Background in continuous improvement processes
  • Global customer support interaction skills

Key Requirements

  • Bachelor's Degree in Engineering or related field OR 10+ years experience
  • 7+ years of technical experience with HVAC&R products
  • US based candidates only (remote opportunity)

Work Rights

Must be US based

Tailored Resume

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