Complaints Handler

Domestic & General

Nottingham, United Kingdom
Base: £25,506 py; bonus: monthly bonus + annual di...
Hybrid
Experience in complaint handling role
Fca regulated business experience ideal
Outbound and inbound call experience
Domestic & General is seeking a Complaints Handler for a hybrid position based in Nottingham, UK. The role focuses on providing exceptional customer service and resolving complaints, requiring candidates with prior experience in customer handling, preferably in a regulated environment

Job Summary

  • The role involves acting as a key point of contact for customers with insurance and service-related complaints while adhering to FCA guidelines.
  • Candidates will receive full induction training over two weeks covering systems, colleagues, and exceptional customer service standards.
  • The position offers 33 days of annual leave including bank holidays, an annual discretionary bonus, and access to employee discounts.

Matching Summary

Match Score: 85

Domestic & General is seeking a Complaints Handler for a hybrid position based in Nottingham, UK. The role focuses on providing exceptional customer service and resolving complaints, requiring candidates with prior experience in customer handling, preferably in a regulated environment.

Salary

Base: £25,506 per annum; Bonus: Monthly bonus plus annual discretionary bonus; Benefits: 33 days' annual leave, employee discounts, gym membership

Skills & Requirements

Must-have

  • Experience in complaint handling role
  • FCA regulated business experience ideal
  • Outbound and inbound call experience
  • Strong Microsoft Office skills
  • Ability to work autonomously

Nice-to-have

  • Passion for delivering first-class service
  • Confidence in decision-making under pressure
  • Natural ability to build rapport
  • Enthusiasm for fast-paced environments
  • Team spirit and collaborative ethos

Key Requirements

  • Prior experience in a complaint handling role
  • Previous complaint handling experience within an FCA regulated business
  • Must be available for in-person interview in Nottingham
  • Must have broadband access for hybrid work
  • Must be located in mainland UK

Work Rights

Must be located in mainland UK

Tailored Resume

Cover Letter