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Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL.
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Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
The position requires participation in a regional shift pattern to achieve 365-day/24x7 coverage as part of the global support team.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL.
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Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Basic Object Oriented Programming knowledge
Ability to read and analyze log files
Basic SQL syntax for scripts and queries
Experience with API client tools like Postman
Nice-to-have
Previous HCM or Talent solutions implementation
Experience with SOAP, WSDL, XML integrations
In-depth log analysis expertise
Health monitoring tools experience
Documentation building skills
Key Requirements
2 years experience with SaaS Enterprise software
Demonstrable ability to support HCM or Talent solutions
Resilience when faced with tight resolution timeframes