Service Delivery Lead

dentsucareer.se

Illinois, US
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid (3 days in-office for commutable distance employees, 2 days for los angeles employees)
Service performance and governance framework
Continuous improvement across operational finance
Manage outsourcing agreement
Dentsu is seeking a Service Delivery Lead in Illinois, responsible for enhancing finance processes and ensuring governance within the Americas Operational Finance. The ideal candidate will have a background in shared services, along with strong leadership and improvement skills, to drive performance in financial operations

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • This role will champion the improvement and standardization of finance processes and systems and provide leadership in market process changes.
  • A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.

Matching Summary

Match Score: 85

Dentsu is seeking a Service Delivery Lead in Illinois, responsible for enhancing finance processes and ensuring governance within the Americas Operational Finance. The ideal candidate will have a background in shared services, along with strong leadership and improvement skills, to drive performance in financial operations.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: medical, dental, vision, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Service performance and governance framework
  • Continuous improvement across Operational Finance
  • Manage outsourcing agreement
  • Evaluate contractual and operational SLAs
  • Lead governance forums
  • Review 3rd party teams performance

Nice-to-have

  • Independent, self-motivated, results oriented
  • Process oriented, drives continuous improvements
  • Team player, collaborate and work together
  • Ability to absorb and apply new technical information

Key Requirements

  • Bachelor's degree and three to five years of practical experience
  • Prior shared services experience/BPO is a plus
  • Solid understanding of accounting and financial processes
  • Proven ability to direct the resolution of complex or unusual business problems
  • Ability to learn lean principles
  • Ability to lead or support transformational projects
  • Solid knowledge of general monitoring and measuring of business-related metrics
  • Ability to prioritize and meet tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter