Sr. Ucaas, Support Engineer

Comcast

Base: $99,384.86 - $163,985.01; bonus/equity: not ...
Tier 3 escalation point
Enterprise voice services
Sip / sip trunking
Act as the Tier 3 escalation engineer and final line of defense for complex, high-impact UCaaS and voice service issues

Job Summary

  • Act as the Tier 3 escalation engineer and final line of defense for complex, high-impact UCaaS and voice service issues.
  • Own break/fix resolution for enterprise UCaaS platforms, driving rapid service restoration.
  • Collaborate with internal engineering teams on architecture assessments, redesigns, and alternative vendor solutions.

Matching Summary

Act as the Tier 3 escalation engineer and final line of defense for complex, high-impact UCaaS and voice service issues.

Salary

Base: $99,384.86 - $163,985.01; Bonus/Equity: Not specified; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Tier 3 escalation point
  • enterprise voice services
  • SIP / SIP Trunking
  • Session Border Controllers (SBCs)
  • VoIP infrastructure
  • Microsoft Teams (Voice)
  • Webex

Nice-to-have

  • customer-facing role
  • mentoring Tier 2 engineers
  • influencing technology direction

Key Requirements

  • 7-10 years of experience
  • Bachelor's Degree preferred
  • Work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter